17+ Years in Business
100+ Team members
10,000+ Installations Completed
Residential & Commercial
Serving Miami-Dade, Broward & Palm Beach
Protect Your Home. Elevate Your Lifestyle
Our Story
In 2009, Rich P. Morris built Reliable on one belief: reputation earns the next project, not advertising. Seventeen years later, we’ve never run a single ad. Every project, from one window to a multi-million dollar estate, has come from a homeowner, builder, or architect who trusted us enough to say our name.
Oby Lombard joined bringing manufacturing expertise from one of the nation’s largest window and door companies, turning Reliable from a respected replacement-window business into one of South Florida’s premier luxury contractors for custom new construction.
Today we deliver complete turnkey solutions, shop drawings, engineering, permitting, custom fabrication, installation, built to the strictest hurricane codes in the country and backed by Platinum and Diamond-level manufacturer partnerships.
Our philosophy hasn’t changed since day one: earn the work, then earn the next referral.
A Window & Door Contractor You Can Rely On
Companies in this industry come and go. When you’re trusting someone with one of the most important structural components of your home or building, you need to know you’re working with a company that will still be there in ten years, not just a good sales pitch today.
We are a Florida Certified Building Contractor (CBC1257492), licensed and fully insured, specializing in the sale and installation of high-performance, hurricane impact-resistant windows and doors across Miami-Dade, Broward, and Palm Beach Counties, for both residential and commercial projects.
Every product we install is certified, sourced from nationally recognized manufacturers, and engineered to meet the most stringent hurricane-resistance codes in the nation. Every project is completed to code and inspected by your local Building Officials. Quality is never an afterthought; it’s the entire premise the company was built on
Why Builders and Homeowners Keep Coming Back
100% of our business is from referrals. Local builders and general contractors trust us project after project because our team, with over 20 years of combined field experience, treats every installation like their own reputation is on the line. Because it is.
Our sales and design professionals won’t rush you to a decision. They’ll work with you until you’ve found the right product, the right fit, and the right solution for your home or your office.
That’s the Reliable difference: craftsmanship you can see, a story you can trust, and a partnership that lasts well past installation day.
Rich P. Morris (CEO)
Founder and President
State Certified Building Contractor
Rich P. Morris is the Founder and President of Reliable Impact Windows & Doors, one of Florida's highest-volume luxury impact window and door dealers. A State Certified Building Contractor with nearly two decades of experience, Rich has built a reputation for delivering exceptional products, expert guidance, and an unmatched level of personal service to homeowners, architects, custom builders, and developers throughout South Florida.
Throughout his career, Rich has helped complete thousands of impact window and door installations, ranging from custom waterfront residences to some of the region's most prestigious luxury estates. His expertise extends well beyond product selection, providing clients with practical insight into building codes, coastal performance requirements, installation methodology, and the unique challenges that accompany high-end residential construction.
Rich founded Reliable with a straightforward vision: build a company whose reputation would generate its growth. Rather than relying on advertising, he focused on earning trust through honest communication, quality workmanship, and consistently delivering on commitments. Nearly two decades later, that philosophy continues to define the company, with the overwhelming majority of new business coming through referrals from satisfied homeowners, architects, builders, and industry professionals.
Reliable has earned Platinum and Diamond-level partnerships with many of the industry's most respected manufacturers, reflecting the company's commitment to excellence, technical expertise, and long-standing professional relationships.
Despite the company's growth, Rich remains personally involved in its daily operations, working closely with clients, builders, architects, and his team to ensure every project receives the attention to detail, responsiveness, and craftsmanship that have become synonymous with the Reliable name.
Rich believes his responsibility extends beyond representing manufacturers. He sees it as his obligation to continually search the global marketplace for better-performing products, innovative technologies, and emerging manufacturing partners that provide meaningful advantages to the luxury homes his clients are building. Through regular travel to leading manufacturing facilities and international industry exhibitions, he continually evaluates new products and engineering advancements, ensuring Reliable's clients benefit from the very best solutions the global market has to offer, not simply the products that are most familiar or widely available.
Oby Lombard (CFOO)
Co-Owner & Chief Financial & Operating Officer
Oby Lombard has dedicated his entire professional career to the window, door, and architectural glass industry. With extensive experience spanning manufacturing, operations, estimating, finance, project management, logistics, and contractor relations, he has become widely recognized for his ability to transform complex projects into well-executed realities.
Before joining Reliable Impact Windows & Doors as Co-Owner and Chief Financial & Operating Officer (CFOO), Oby built his career with one of the nation's largest window and door manufacturers, where he developed a deep understanding of manufacturing processes, production management, engineering coordination, order conversions, and large-scale project execution. That experience provided him with a unique perspective that bridges both the manufacturing and contracting sides of the industry.
Since joining Reliable, Oby has played a pivotal role in the company's evolution, helping transform it from a successful replacement window company into one of South Florida's premier luxury impact window and door contractors. He has led the development of scalable operational systems, strengthened financial controls, enhanced estimating and project management processes, and cultivated long-standing relationships with many of the region's most respected custom home builders, architects, and developers.
Recognizing the growing demand for high-end interior architectural glass, Oby also founded Luxury Glass Systems, Reliable's dedicated interior glass division. Today, Luxury Glass Systems specializes in custom glass railings, wine rooms, shower enclosures, office partitions, mirrors, stair systems, storefronts, and other luxury architectural glass solutions, allowing the company to provide clients with a seamless experience for both exterior and interior glazing.
Known for his attention to detail and commitment to continuous improvement, Oby is passionate about developing people, refining processes, and creating systems that deliver an exceptional client experience. He believes that true success comes from building lasting relationships through honesty, communication, accountability, and consistently exceeding expectations.
"Rich has been more than a business partner; he's been like a brother to me for over a decade. We've always shared the same values, putting quality, integrity, and our clients first in everything we do. Together, we've built companies that reflect those principles every single day."
Rich Morris adds:
"Working alongside Oby has made us stronger as an organization. His manufacturing knowledge, operational leadership, and relentless pursuit of excellence have elevated every aspect of our business. Together, we've continued to raise the bar for both our clients and our team."
Cassandra Tougas
Director of Administration
Cassandra Tougas joined Reliable Windows & Doors in 2021 as an Assistant Scheduling Coordinator and quickly developed a passion for learning the business, supporting the team, and finding ways to make things run better. Her dedication and drive to grow led her to advance within the company, becoming Director of Administration in 2023.
With a bachelor’s degree in Management, Cassandra enjoys taking on new challenges and is always looking for opportunities to learn and improve. In her role, she works closely with every department, helping strengthen communication, improve processes, and support the team in delivering the best possible experience for Reliable’s clients.
What Cassandra enjoys most is seeing the team grow and succeed together. She believes there is always something new to learn and a better way to do things—and she loves being part of a team that continues to grow, improve, and take on new challenges together.
Jorge Achite
Executive Assistant
Jorge Achite serves as Executive Assistant at Reliable Impact Windows & Doors, supporting the company’s executive team and helping coordinate key initiatives across multiple departments. Since joining Reliable, Jorge has played an active role in helping develop and shape the company’s Service Department as it has grown, and he continues to provide oversight and support to the team today.
With a strong background in operations and customer service, Jorge works closely with leadership, team members, clients, builders, and manufacturing partners to help ensure projects and internal processes move efficiently. He is also actively involved in improving company processes, implementing new technologies, and identifying opportunities to increase efficiency and communication across the organization. His versatility and commitment to continuous improvement allow him to contribute wherever needed while supporting Reliable’s continued growth and high standard of service.
Roberta Abi
Accounting Manager
Roberta joined Reliable in 2024 and has continued to grow within the Accounting Department, advancing from Assistant Bookkeeper to Bookkeeper and now Accounting Manager. Following Reliable’s acquisition of Luxury Glass Systems, she expanded her role to oversee accounting operations across both companies, further strengthening her experience and leadership.
Throughout her growth with the company, Roberta has built a reputation for strong communication and developing positive, lasting relationships with clients and vendors. She takes pride in supporting her team, strengthening vendor partnerships, and maintaining clear, professional communication to help ensure a smooth and positive experience for everyone she works with.
Andrew Bale
Senior Sales Associate
Andrew brings over 15 years of experience in the windows and doors industry across sales, operations, and project management. Throughout his career, he has developed in-depth knowledge of window and door products, installation, and project execution. His hands-on industry experience and solutions-focused approach allows him to collaborate effectively with customers, contractors, and internal teams to solve challenges and keep projects moving efficiently from start to finish. Andrew is committed to delivering quality results, improving processes, and providing an exceptional customer experience.
Francisco Leite
Project Manager/Sales Associate
Francisco brings over 8 years of construction industry experience, complemented by a strong business background and a solid understanding of the industry. Throughout his career, he has developed strong communication and relationship-building skills, along with a hardworking, solutions-focused approach that keeps the client and project goals at the forefront.
His ability to collaborate effectively with clients and internal teams, anticipate project needs, and remain focused on execution allows him to help drive projects forward efficiently from initial coordination through successful completion.
Ivan Seas
Sales Associate
Ivan Seas joined Reliable Impact Windows & Doors and Luxury Glass Systems in 2024 as a Sales Associate, serving residential and commercial clients throughout South Florida’s Tri-County area. With a strong understanding of hurricane-impact windows, doors, and luxury glass products, Ivan enjoys working closely with homeowners, general contractors, and architects to bring their projects to life.
From precise site measurements to customized product recommendations and detailed estimates, Ivan takes a hands-on approach to ensuring each client receives solutions tailored to their needs. His experience includes a wide range of products, from custom entry and pivot doors to impact windows, sliding glass doors, French doors, and specialty glass installations.
Working with leading manufacturers such as ESWindows and Fleetwood, Ivan continues to expand his product knowledge while staying focused on quality, functionality, and design. He takes pride in building strong relationships, providing dependable service, and helping clients find the right products to enhance the beauty, safety, and value of their homes and properties.
Austin Manchester
Sales Associate
With more than 8 years of experience in the construction and home improvement industry, Austin brings a strong combination of industry expertise, product knowledge, and a commitment to helping clients bring their vision to life. As a Sales Associate specializing in premium windows and doors, he takes a consultative approach, helping clients balance design, functionality, performance, and investment when selecting the right products for their home.
Austin’s attention to detail, strong understanding of the construction process, and relationship-driven approach set him apart. He values being a resource for his clients, providing knowledgeable guidance and maintaining strong communication throughout the project. His goal is not simply to make a sale, but to build lasting relationships and help deliver a finished product both he and the client can be proud of.
Bernardo Costa
Director of Project Manager
With more than six years of specialized experience in the window and door industry, Bernardo brings a strong combination of hands-on installation expertise, technical knowledge, and project management experience to his role as Director of Project Management.
His extensive field experience gives him a practical understanding of every stage of a project, allowing him to effectively lead the Project Management team, coordinate with field crews, anticipate challenges, and ensure projects remain organized, on schedule, and aligned with Reliable’s standards for quality and workmanship.
Bernardo focuses on creating consistency and accountability throughout the project process while maintaining clear communication among project managers, field teams, contractors, and clients. His ability to identify potential issues early and develop practical solutions helps keep projects moving forward and minimizes unnecessary delays.
Committed to quality, accountability, and customer satisfaction, Bernardo takes pride in supporting his team and ensuring every project is managed professionally from preparation through completion.
Mike Torres
Project Manager/Sales associate
Mike Torres joined Reliable Impact Windows & Doors in August 2021 and has built a strong background in field operations, project management, and sales. Having worked his way up through the company, his hands-on experience has given him a thorough understanding of the installation process, product selection, and the attention to detail required for successful projects.
Specializing in luxury custom homes and high-end residential construction throughout South Florida, Mike works closely with homeowners and builders to ensure each project is carefully coordinated and executed to meet the highest standards. His combination of technical knowledge, practical field experience, and customer-focused approach allows him to guide projects from the initial consultation through final completion.
Mike takes pride in building lasting relationships, finding solutions to challenges, and ensuring every project receives the quality and attention it deserves. His dedication to quality workmanship, clear communication, and customer satisfaction reflects Reliable's commitment to delivering exceptional results.
Desmond DeMoore
Project Manager
Desmond is a Project Manager with a strong commitment to quality, thoughtful problem-solving, and customer satisfaction. A South Florida native, he understands the importance of skilled craftsmanship, especially when it comes to projects designed to withstand the region’s demanding weather conditions.
Desmond began his career developing hands-on foundational skills in construction and, since 2021, has focused on managing hurricane-impact window and door projects. His experience includes both new construction and retrofit projects, ranging from single-window installations to large buildings with multiple openings.
He approaches each project collaboratively, taking the time to consider industry best practices as well as the perspectives of the client and installation crews. Desmond enjoys expanding his knowledge of new products, industry developments, and the different regulations between municipalities.
From planning through installation, Desmond’s goal is simple: deliver a quality project, support everyone involved throughout the process, and ensure the customer is happy with the finished installation.
Ernst Saint Vil
Project Manager
Ernst Saint Vil is a Civil Engineering graduate with more than 15 years of experience in the construction industry. He began his career as a Junior Engineer and advanced into leadership roles including Construction Superintendent and Construction Project Manager, gaining extensive experience overseeing projects from planning and coordination through execution and completion.
For the past six years, Ernst has specialized in South Florida's windows, doors, and shutters industry, serving in leadership roles including Field Manager, Installation Manager, and Operations Manager. Today, as a Project Manager with Reliable Windows & Doors, he combines his engineering background, hands-on field experience, and industry expertise to effectively coordinate projects, maintain high-quality standards, and deliver successful results for our customers.
Jen Ribeiro
Project Coordinator
Jennifer holds a degree in Interior Design and brings a thoughtful eye for detail to every project. Her design background, organized approach, and commitment to quality allow her to support a seamless flow through each phase of the project. She is dedicated to collaborating with the team, staying attentive to the details that matter, and helping ensure projects move forward smoothly and efficiently. Always eager to learn and grow, Jennifer approaches each opportunity with curiosity, care, and a commitment to contributing to successful project outcomes.
Natalia Carolino
Scheduling Coordinator
Natalia has over 10 years of experience in administrative and operations management within the home construction industry. With a strong background in logistics, organization, and scheduling, she specializes in keeping operations efficient, structured, and on track. She is skilled at managing competing priorities, optimizing workflows, coordinating teams, and ensuring projects stay on schedule and deadlines are met effectively.
Portia McCutcheon
Office Assistant
Portia McCutcheon has been a valued member of the Reliable Impact Windows & Doors team since February 2022. When she first joined the company, she had limited knowledge of impact windows and doors, but through hands-on experience, training, and the support of her team, she has developed a strong understanding of the products, the industry, and the many details that keep daily office operations running smoothly.
Throughout her time with Reliable, Portia has embraced opportunities to learn, grow, and take on new challenges. She enjoys being part of a team that takes pride in quality workmanship, exceptional customer service, and helping clients protect their homes.
What Portia enjoys most about her role is the opportunity to support those around her while continuing to expand her knowledge. Her positive attitude, dedication, and appreciation for teamwork reflect the values that make Reliable special. She takes pride in being part of a company where everyone works together toward a common goal of delivering the best possible experience for their clients.
Mary Dicken
Permitting
Mary is our in-house Permit Specialist. She handles all aspects of NOA and FL Building Code documents for our clients and builders. Her duties include: preparing Window/Door Schedules, Floor plans and Layouts, Cross checks Design Pressure Sheets with Engineer provided documents, and expedites our permits in and out of all Tri-County Municipalities.
“Mary has developed fun and strategic relationships within the building departments that we work with. I am always amazed at how effectively she responds to our builder’s requests and how quickly she turns plans into Approved Permits.” ~ Rich Morris
Dany Gabarrin
Installation Manager
Danny brings over 25 years of specialized experience in the window and door industry and more than 35 years of overall construction experience, working closely with architects, engineers, builders, designers, and other industry professionals.
Throughout his career, he has developed extensive field expertise, a strong attention to detail, and a commitment to quality workmanship and successful project execution from start to finish. His hands-on experience and practical approach enable him to collaborate effectively with teams, solve field challenges, and keep projects moving forward safely and efficiently.
Danny is also passionate about leadership, personnel development, and technical field operations, with a strong commitment to empowering others to grow, take initiative, and reach their full potential.
Manuel Duarte
Measure Tech
With a background in architecture and construction, Manuel brings a strong technical perspective to his role as a Measure Technician, specializing in window and door field measurements and project coordination.
His experience allows him to accurately evaluate openings, existing conditions, structural details, and installation requirements to help ensure each project is properly prepared before installation. Manuel’s attention to detail, technical knowledge, and practical approach help him identify potential challenges early, communicate effectively with project teams, and contribute to a smooth and successful installation process.
Kristen Rand
Administrative Assistant
With 26 years of experience in the building and construction industry, Kristen brings a diverse background across multiple areas of the business, including the past 10 years specializing in exterior impact windows and doors.
Her experience spans architectural specifications, product presentations, sales, purchasing, inventory control, service coordination, client and vendor relations, and project management. This well-rounded industry knowledge gives Kristen a strong understanding of both the technical and customer sides of a project, allowing her to effectively coordinate with homeowners, builders, architects, contractors, manufacturers, and vendors.
Kristen combines extensive industry experience with strong product knowledge and a commitment to quality, communication, and customer satisfaction, making her a trusted resource throughout every stage of a project.
Alejandro Gonzalez
General Service Manager
Alejandro Gonzales is the General Service Manager at Reliable Impact Windows & Doors and has been a valued member of the team since 2021. Throughout his time with Reliable, Alejandro has gained extensive knowledge across nearly every area of the business.
He began his career with the company as a Helper before transitioning into the warehouse, where he continued developing his skills and gained hands-on experience manufacturing and repairing windows and doors. His willingness to learn and take on new challenges has given him a well-rounded understanding of both our products and the work that goes into every project.
Today, Alejandro supports the team wherever his expertise is needed, specializing in accurate measurements, window and door repairs, troubleshooting, and quality control. His hands-on experience and attention to detail allow him to identify problems and find effective solutions in the field.
Alejandro takes pride in his work and is committed to maintaining the quality, professionalism, and craftsmanship that represent Reliable Impact Windows & Doors.
Jonas Exposito
Service Team Lead
Alex Weiner
Media Production Specialist
Ismel Hernandes
Warehouse Manager
Yoniel Mendez
Warehouse Assistant
Carlos Loriga
Service Tech
Arturo Faroy
Service Tech
Jose Achite
Service Tech
Ruben Fernandez
Service Tech
Michel Gonzalez
Service Tech
Ernesto Avalos
Service Tech
Simon Mileus
Service Tech
Maykel Gonzalez
Service Tech
Our Interior Glass Division: Luxury Glass Systems
While Reliable Impact Windows & Doors protects your home from the outside in, our sister division, Luxury Glass Systems, handles everything on the inside, from frameless shower enclosures to custom glass railings, wine cellars, and floor-to-ceiling glass walls. Together, both teams are part of the same company, giving you a single trusted source for every piece of glass in your home, engineered and installed to the same standard of quality you expect from Reliable
Giovanni Amaral
Purchasing & Warehouse Manager
Alvaro Torres
Service Tech
Elienier Guerra
Service Tech
Robin Baños
Service Tech